Some Gulfport utility customers received their bills late this month but the city will give them 10 extra days to pay the bill.
The price of water actually is just a small portion of the utility bill, which also has charges for sewer transport and treatment and garbage collection and disposal, but the bills can be paid at the city’s Water Department office downtown. That’s where a customer was told a computer virus was the cause of the delay.
Utility billing manager Bryan Billings said the cause was actually the failure of a server that allows the billing system to talk to the printers. So the bills were finished on time but they couldn’t be printed.
“In an effort to provide our customers sufficient time to pay their bills, we adjusted their due dates back relative to when their bills were mailed,” he said in an email. “A notice was added to these delayed bills informing our customers of their adjusted due dates.”
All bills for the August billing cycle that were mailed Monday will be due Sept. 10.
The glitch didn’t affect bills from some billing cycles that were mailed before the server failed, Billings said.