The Mississippi Department of Public Safety announced three new programs it will implement to improve customer service and shorten lines when applying for and renewing driver’s licenses.
MDPS received $3.3 million from the state on July 1 for the new programs. The funding also will help the department increase salaries of driver’s license workers in hopes of filling 50 vacancies on the Coast.
Last year, the state’s Driver Service Bureau locations served 2.2 million people across the state while being understaffed, making wait times even longer.
“The DPS Driver Service Bureau probably touches more citizens daily than any state agency,” Commissioner Marshall Fisher said. “Improving this experience for Mississippians is a top priority.”
Here are the new programs:
This program allows customers to schedule driver’s license appointments online so they will not have to wait in line in-person. The Wait Anywhere pilot program is available at six drivers license stations. You can schedule appointments on the DPS website.
Here are the six locations:
- Nesbit – 159 License Drive
- Tupelo – 589 Coley Road
- Jackson – 1900 East Woodrow Wilson Avenue
- Pearl, Troop C – 3851 Highway 468
- Hattiesburg – 36 JM Tatum Industrial Drive
- Gautier – 7886 Highway 57
This real-time surveying system will allow residents to give feedback on customer service. MDPS is asking the public to give immediate, honest, constructive feedback to help them fix issues right away.
“The collected data will be shared among staff as an opportunity to quickly see where improvements are needed,” DPS said in a press release.
The feedback can be given via call or text at 601-793-1293 or online at www.Tellusnow.mobi using the code 477.
This program is to help students 15 and older obtain their first driver’s license faster. Students can call and schedule their written or road test on second and fourth Saturdays beginning in June, and they won’t have to wait in line. Appointments have to be schedules between 8 a.m. and noon for the Jump Start priority scheduling.
Visit www.driverservicebureau.dps.ms.gov to learn more about driver’s services.