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Glitch in new driver’s license system makes online renewal tricky

The revamped state driver’s license has safety measures built in to protect personal information and identity. For now, motorists must renew on their birthday to get a four-year license online or at a kiosk because of a temporary software glitch in the system.
The revamped state driver’s license has safety measures built in to protect personal information and identity. For now, motorists must renew on their birthday to get a four-year license online or at a kiosk because of a temporary software glitch in the system.

Mississippi discovered a glitch in the new driver’s license system that affects those renewing online and at the kiosks in county courthouses.

There’s a workaround, but officials are still working on a long-term solution.

The state Department of Public Safety has been overhauling the driver’s license system in recent years for a safer and more modern system, but it announced Thursday a temporary software glitch is making renewals online or at kiosks tricky.

A license is for four years. What’s happening is those who renew online get a license that will expire in less than four years.

To get around the glitch — for now — motorists must renew on their birthday. Otherwise, they may get a license that is good for three years or something other than four years.

People who have already gotten an incorrect license will receive a letter from the state with instructions on how to get a license for the four-year term.

The modernization of the driver’s license system began nearly five years ago and should be complete by the end of this year, said Warren Strain, spokesman for the Department of Public Safety.

The new licenses are harder to falsify or duplicate and are better at protecting a motorist’s personal information. The cards have covert measures built in.

One goal with the new system is to reduce wait times and increase operating efficiency at Department of Motor Vehicles sites around the state.

Driver Service Bureau Director Major Kenneth Brown said, “We will continue to work diligently to enhance customer satisfaction in all 51 stations.”

Mississippi made the move when its antiquated driver’s license system — in place for more than 25 years — was at risk of compromising nearly 2.5 million documents because of an increase in the demand for volume and technology, the DPS said.

Convenience and faster service are major goals, Brown said.

Where to renew on the Coast

▪ DMV building at 7886 Mississippi 57 in Jackson County, 818-8340

▪ DPS building at 16741 Mississippi 67 in Biloxi, 396-7400

▪ Kiosk in the hall outside the Harrison County Tax Collector’s office, 1801 23rd Avenue, Gulfport

▪ Kiosk near the Hancock County Tax Assessor’s office, 854 U.S. 90, Bay St. Louis

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