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Check or credit? Thousands already registered their choice with Mississippi Power

MISSISSIPPI POWER PHOTO 
 More than 25 customers were waiting in line to register their choice for a refund or credit on their bill when the company's Biloxi office opened Monday, the first day customers were allowed to state their preferance.
MISSISSIPPI POWER PHOTO More than 25 customers were waiting in line to register their choice for a refund or credit on their bill when the company's Biloxi office opened Monday, the first day customers were allowed to state their preferance.

Mississippi Power customers lined up at the company's offices, called and went online Monday and by 8:30 p.m., nearly 47,000 had chosen a refund check or credit on their bills -- mostly a check.

The majority -- 32,200 customers -- registered their choice online and Mississippi Power spokesman Jeff Shepard said about 90 percent of the customers who contacted the company selected the check.

However, he said those who want a bill credit don't have to contact the company.

"We personally interacted with more than 15,000 customers today." He said.

Monday was the first day to register for the refund that was ordered by the state Supreme court to return funds collected for the Kemper energy facility.

By 8:30 a.m. more than 10,000 customers had registered their choice and by 4:30 p.m. the number was up to 39,000, with 12,400 visiting one of the company's offices in the 23 counties it serves or by phone.

Customers who want credit on their bill don't have to contact the company.

"As you can imagine we are having an extremely busy day and our customers are doing exactly what we've asked them to do and let us know their option," said Nicole Faulk, vice president of Customer Services Organization.

Customers have until Oct. 30 to tell Mississippi Power if they want a check or a refund applied to their bill. Checks will begin being issued on Nov. 9.

Those who don't contact the company by Oct. 30 automatically will receive a credit on their bill.

Customers won't get a check any sooner if they registered Monday, said Mississippi Power spokesman Jeff Shepard.

The company will be refunding an average of $650 to its residential customers.

"Our customers have been excited to hear their refund amounts," said Ronnie page, call center manager, "and our reps continue to provide world-class service to each and every caller."

Morning callers had all 142 lines busy at times and customers were waiting in line outside the offices before they opened.

"It's been as busy as expected, with the line outside the doors being double what we would normally have," said Tahsha Lee, customers service manager in Meridian. "But our employees and the customers have both been positive about the experience."

Those who want a check have three options:

n Register online at mississippi power.com

n Call the customer service line at (800) 532-1502

n Visit one of 28 local offices in the 23 counties Mississippi Power serves

Those who register online or by phone need their account number and the last four digits of the account holder's Social Security number.

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